Service Quality

The Commission requires BC Ferries to report on the quality of its services every quarter and to show changes over time. There are two measures for each route:

  • On time performance (i.e. percentage of sailings which actually depart within ten minutes of scheduled departure) and
  • Overloads (i.e. percentage of sailings which depart full, leaving customers behind to wait for the next sailing).

    • A full year Service Quality report forms a section of  BC Ferries’ Annual Report to the Commission for the year ending March 31 2007.

    For quarter by quarter detail on each route, see the following
    for the quarter ending:-

  • March 31, 2008
  • December 31, 2007
  • September 30, 2007
  • June 30, 2007
  • March 31, 2007
  • December 31, 2006
  • September 30, 2006
  • June 30, 2006
  • March 31 2006
  • December 31 2005
  • September 30 2005
  • June 30 2005
  • March 31 2005
  • December 31 2004
  • September 30 2004
    		•

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