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The Commission requires BC Ferries to report on the quality of its services every quarter and to show changes over time. There are two measures for each route:
On time performance (i.e. percentage of sailings which actually depart within ten minutes of scheduled departure) and
Overloads (i.e. percentage of sailings which depart full, leaving customers behind to wait for the next sailing).
The Commission also receives BC Ferries’ quarterly reports on sailing cancellations and reasons for them.
A full year Service Quality report forms a section of BC Ferries’ Annual Report to the Commission for the year ending March 31 2009 (see the DownLoads and Links page for previous full years’ reports).
Because of seasonal weather and traffic patterns, BC Ferries’ service performance varies by season. For comparisons over time, it is more meaningful to compare the same quarter of each year. For quarter by quarter detail on each route, see the table below.
Service Quality Reports for the quarter ending:-
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Spring
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Summer
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Fall
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Winter
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June 30, 2009
June 30, 2008
June 30, 2007
June 30, 2006
June 30, 2005
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Sept. 30, 2009
Sept. 30, 2008
Sept. 30, 2007
Sept. 30, 2006
Sept. 30, 2005
Sept. 30, 2004
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December 31, 2009
December 31, 2008
December 31, 2007
December 31, 2006
December 31, 2005
December 31, 2004
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March 31, 2010
March 31, 2009
March 31, 2008
March 31, 2007
March 31, 2006
March 31, 2005
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