Complaints Handling Process
August 2, 2011
Commission Approves BC Ferries’ Complaints Handling Process
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Coastal Ferry Act Review
Variation of Service on Route 30
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Act s40 and s41: Price Cap Review
Act s40 and s42: Fares and Fuel Surcharges / Rebates
Act s43: Temporary Service Reduction
Act s45.1: Unfair Competitive Advantage Regulation
Act s45.2: Complaints Handling Process Approval
Act s55: Vessel and Other Capital Investments
Act s69: Additional or Alternative Service Providers (ASPs)
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