What’s New

Commissioners release PricewaterhouseCoopers’ review of BC Ferries’ Integrated Program Coordination Process

July 31, 2015
PricewaterhouseCoopers’ Review of BC Ferries’ Integrated Program Coordination
BC Ferries’ Integrated Information Technology Program Management Process
Program Integration Diagram and Terms of Reference

BC Ferries release 2014 Customer Satisfaction Survey results

July 31, 2015
Click here to view survey

Commissioners release follow up performance review conducted by PricewaterhouseCoopers on BC Ferries’ Automated Customer Experience Program. BC Ferries’ responses to the recommendations arising from the follow up review are inserted in the report.

July 28, 2015
Click here for the report

Ministry of Transportation and Infrastructure and BC Ferries agree on amendments to the Coastal Ferry Services Contract for Performance Term Four

July 8, 2015
Click here to view the Amending Agreement #12 and the Unofficial Consolidated Contract

QUARTERLY REPORTS FOR PERIOD ENDED March 31, 2015

July 2, 2015
Average Fare Index Summary Report – Quarter Ended March 31, 2015 (page1, page2)
Operations Summary Report – Quarter Ended March 31, 2015
Operations Summary Report – Year Ended March 31, 2015
Complaints Resolutions Report – Quarter Ended March 31, 2015
Records of Compliance Meetings – Quarterly Record – December 10, 2014

The report on the Assessment of BC Ferries’ PT4 Submissions conducted by PricewaterhouseCoopers has been updated.

March 25, 2015
The following changes have been made to the report posted on March 18, 2015:

  1. Page 12. Salaries, Wages & Benefits, Fuel Costs and Other Expenses are shown as a percentage of Operating Expenses and Total Expenses.
  2. Page 19. The number of new vessels is corrected to 19 from the previously shown total of 14.

QUARTERLY REPORTS FOR PERIOD ENDED December 31, 2014

March 26, 2015
Average fare Index Summary Report – Quarter Ended December 31, 2014 (page1, page2)
Operations Summary Report- Quarter Ended December 31, 2014
Complaints Resolutions Report – Quarter Ended December 31, 2014
Records of Compliance Meetings – Quarterly Record – September 10, 2014

Commissioners release preliminary decision on Price Caps for the Fourth Performance Term

March 18, 2015
Click here for the News Release on the Commissioners’ preliminary decision on Price Caps for the Fourth Performance Term.
Click here for Commission Order 15-02, the Report on the Preliminary Price Cap Decison for the Fourth Performance Term and the Review of Performance Term Three.
Click here for the Assessment of BC Ferries’ PT4 Submission conducted by PricewaterhouseCoopers.
Click here for the Summary of Public Comments.

Commissioners release performance reviews conducted by PricewaterhouseCoopers

March 18, 2015
Click here for the Performance Review of the Efficiency of BC Ferries.
Click here for the Performance Review of BC Ferries’ Fuel Management.
Click here for the Performance Review of BC Ferries’ Homeporting Arrangements.
Click here for the Performance Review of BC Ferries’ Vacations.

COMMISSIONERS RELEASE REASONS FOR ORDER 15-01 REGARDING A MAJOR CAPITAL EXPENDITURE FOR THE FARE FLEXIBILITY AND DIGITAL EXPERIENCE INITIATIVE

February 23, 2015
Click here for more information.

COMMISSIONERS RELEASE DECISION ON MAJOR CAPITAL EXPENDITURE FOR FARE FLEXIBILITY AND DIGITAL EXPERIENCE INITIATIVE

February 2, 2015
Click here for more information.

COMMISSIONER INVITES PUBLIC COMMENTS ON BC FERRIES’ REGULATORY REPORTS AND THEIR SUBMISSIONS FOR THE NEXT PERFORMANCE TERM

January 6, 2015
Click here for more information